Privacy Policy


Effective Date: 31 July 2025

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services. We are committed to protecting your privacy under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Who We Are

Droober is a trading name of FutureFlow Solutions Ltd, a company registered in England and Wales (Company No. [insert company number]).
Registered address: 4 Whitethorn, Reading, RG2 9GF, United Kingdom.

When we say “Company,” “we,” “our,” or “us,” we are referring to FutureFlow Solutions Ltd operating as Droober.


Summary

  • We collect and use your personal data to provide our services, manage bookings, and improve user experience.

  • We never sell your data.

  • We only send marketing emails if you’ve given us consent.

  • You have rights under data protection law, including accessing or deleting your data.

Definitions

Personal Data means any information that relates to an identified or identifiable individual (e.g., name, email, postcode).
Usage Data refers to data collected automatically (e.g., device type, browser, time spent on pages).
Cookies are small files stored on your device used to track and enhance your website experience.
Service refers to our website www.droober.co.uk and the driving courses and related services we offer.


What Information We Collect

We may collect the following types of information:

a) Information You Provide

  • Full name

  • Email address

  • Phone number

  • Postcode

  • Course booking information

  • Messages or enquiries

b) Information We Collect Automatically

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Referral sources (e.g., search engines)

c) Information from Third Parties

We may receive data from platforms such as Google, Meta (Facebook/Instagram), or Mailchimp if you engage with our ads or sign up for marketing.


How We Use Your Information

We use your data for the following purposes:

  • To manage and fulfil bookings

  • To respond to enquiries or support requests

  • To send booking confirmations or updates

  • To improve our website and services

  • To send you marketing emails (only if you’ve consented)

  • To comply with legal obligations (e.g. for accounting or fraud prevention)

Legal Bases for Processing

We process your data under the following legal bases:

  • Contract: To fulfil our service to you.

  • Consent: For marketing and newsletter emails.

  • Legal Obligation: For compliance with HMRC or other regulators.

  • Legitimate Interest: To improve user experience and website performance.

Marketing Communications

You will only receive marketing emails or updates if you explicitly opt in.
You can unsubscribe at any time using the link in the email or by contacting us at admin@droober.co.uk.


Cookies

We use cookies to:

  • Remember your preferences

  • Track site performance

  • Analyse user behaviour (via Google Analytics)

You can manage or disable cookies in your browser settings. For full details, see our Cookie Policy.


Data Retention

We retain your personal data only as long as necessary:

  • Booking and user data: up to 6 years (for tax/legal reasons)

  • Marketing data: until you unsubscribe

  • Analytics data: anonymised and retained for statistical use

Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third-party processors who help us deliver services, such as:

  • Instructors (to arrange lessons)

  • Mailchimp (email marketing)

  • Google Analytics (website performance)

  • Payment processors (e.g., Stripe or equivalent)

All third parties are contractually obligated to keep your data secure and only use it as instructed.


Data Transfers Outside the UK

Some third parties we use (e.g., Mailchimp, Google) may store data outside the UK. Where this occurs, we ensure that:

  • The country has an adequate decision, OR

  • We have Standard Contractual Clauses (SCCs) in place to safeguard your data.

Your Rights

Under the UK GDPR, you have the right to:

  • Access – request a copy of your data

  • Rectify – correct any inaccurate information

  • Erase – request deletion of your data

  • Restrict – limit how we use your data

  • Object – to processing based on legitimate interest

  • Data Portability – request your data in a readable format

  • Withdraw Consent – for marketing at any time

  • Complaint – to the ICO if you feel your rights were violated

To exercise any of these rights, contact us at:
📧 admin@droober.co.uk

You can also contact the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113


Children’s Privacy

Our services are intended for individuals aged 15 and over (to reflect the legal age to start learning to drive in the UK).
We do not knowingly collect personal data from anyone under the age of 13. If you believe your child has provided us with data, please contact us, and we will delete it.


Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

We encourage you to review this policy regularly to stay informed.


Contact Us

If you have any questions or requests regarding this Privacy Policy, you may contact:

Data Protection Officer:
Harsha Rangappa
📧 admin@droober.co.uk
📍 4 Whitethorn, Reading, RG2 9GF, United Kingdom