Terms and Conditions

As a driving instructor working with Droober Ltd, you are expected to uphold professional standards and adhere to UK laws and best practices.

Professional Conduct

Instructors must:

Demonstrate a high regard for road safety and uphold a high standard of driving and instructional ability.
Adopt a professional approach to customers and show a responsible attitude at all times.
Display their ADI registration certificate or trainee licence prominently while conducting lessons.
Maintain the standards set out in the National Standard for Driver and Rider Training.
Comply with all legal obligations, including anti-discrimination laws and data protection regulations.
Refrain from using mobile phones or similar devices when supervising or conducting lessons, except when safely parked.
Avoid inappropriate language, conduct, or discussions with pupils.
Respect pupil confidentiality, except when safeguarding concerns arise.
Keep up to date with current legislation, DVSA guidelines, and instructional practices.
Use social media professionally and responsibly:
- Do not disclose pupils’ personal information.
- Ensure compliance with digital marketing laws.
- Avoid defamation of colleagues, DVSA, or other stakeholders.
- Do not share footage of driving tests without prior written consent from both the DVSA and the pupil.

Instructors must:

Inform pupils of their terms of business on or after the first lesson, including:
- Instructor’s legal name, address, and contact details.
- Lesson duration and cancellation policies.
- Refund conditions.
- Complaints procedure.
Check each pupil’s provisional licence and eyesight on the first lesson.
Keep a written or digital record of the pupil’s training progress.
Offer honest advice regarding test readiness and support pupils through the booking process.
Do not cancel or rearrange a test without the pupil’s consent. If the instructor decides the school car is not available for the test, the pupil must be informed with sufficient notice.
Ensure the tuition vehicle is roadworthy, properly insured, fitted with dual controls, and complies with DVSA test requirements.

All complaints should first be addressed to Droober Ltd.
If a resolution cannot be reached:
- Business-related issues may be taken to Citizens' Advice.
- Professional conduct issues can be escalated to the ADI Registrar at: [email protected]

By booking a driving course through Droober Ltd, you agree to the following terms.

Full payment is required at the time of booking. We do not accept deposits.
Upon booking, Droober will allocate an available local instructor and confirm your schedule.
If we cannot assign an instructor for your chosen week or any subsequent weeks, we will notify you and offer a full refund.
Once an instructor has been allocated and the course scheduled, refunds will not be issued.

The total course hours include driving time to and from your pick-up location.
If transportation is required to a test centre, this will count towards your lesson hours.
Lessons may be spread over multiple days or weeks depending on course size and instructor availability.
Short breaks may be taken during intensive sessions as agreed between you and your instructor.
Pupils must bring their provisional driving licence to the first lesson. Failure to do so will result in cancellation, and no refund will be issued.

If you cancel a lesson with less than 7 days’ notice after your course has been scheduled, that time will be forfeited.
If you are unwell, we will attempt to reschedule your lessons, subject to instructor availability. If rescheduling is not possible, those hours may be forfeited.
If you fail to attend a scheduled lesson or arrive late without notice, the instructor is under no obligation to extend or reschedule that time.
In the event of illness, including self-isolation due to contagious illness, courses can be postponed but not refunded.
Any abusive or inappropriate behaviour towards your instructor will result in course termination without refund.

The instructor reserves the right to withhold the vehicle for the driving test if they believe you are not ready. In such cases, no refund will be issued for the test fee or remaining hours.
Test availability is subject to DVSA scheduling. If a test cannot be arranged before your theory certificate expires, additional lessons or test bookings may be required at your own cost.
No course guarantees a pass or test booking within a specific timeframe.

Droober Ltd acts solely as a booking and scheduling agent. The contract for driving instruction is between the pupil and the instructor.
All instructors are independent contractors registered with the DVSA.
In the event of vehicle breakdown, instructor illness, or DVSA test cancellation (e.g. due to weather or examiner strike), we will attempt to rearrange the course. Refunds will be provided for unused hours only if no suitable alternative can be arranged.
We are not responsible for traffic offences or legal matters arising between the pupil and instructor.
Please do not book time off work or make travel/accommodation arrangements until your course schedule is confirmed by your assigned instructor.

Once the course is scheduled, all lessons must be completed within 3 months of your start date.
Any remaining hours after this time may be forfeited.
If you pay for a course and do not begin within 3 months, your booking will be cancelled without refund.

You agree to:

Arrive on time for all lessons.
Refrain from consuming alcohol or drugs before or during lessons.
Treat your instructor respectfully and professionally.
Be honest about any medical or psychological condition that could impact your ability to drive safely.
Read a number plate from 20.5 metres (with glasses or contact lenses if needed).
Only book once you are committed to completing the course.

These Terms and Conditions are governed by the laws of England, Wales, and Scotland.